Salesforce /
Service cloud
You are here:
Find out how to redefine customer service with reliable AI!
Transform the way your teams create value in every customer interaction, from experience to processes, automation and more.
Increase customer value, reduce costs and maximize efficiency with Salesforce Service Cloud, from contact center to in-person operations!
Expand support at all points of contact!
Self-service experience:.
Offer your customers the ability to find answers on their own for a more efficient experience.
Digital interaction: Deliver personalized experiences across all customer service channels to increase satisfaction.
Voice: Accelerate call resolution and increase customer satisfaction with cloud telephony integrated into Salesforce CRM.
Visual Remote Assistant:.
Improve first contact resolution with real-time remote service and access to expert assistance.
Boost the productivity of your customer service teams!
Service Process Management: Accelerate case resolution with centralized management of interactions, cases, knowledge and more.
Service Automation:.
Save time by automating routine tasks and end-to-end business processes.
Chatbots: Streamline problem resolution with AI-based chatbots to handle common requests.
Team productivity:
Save time by automatically grouping the right experts to solve complex problems in Slack.
Increase customer satisfaction rates from the contact center to face-to-face service!
Center of attention: Transform your contact center into an omnichannel interaction center.
Field Services: Promote the productivity of your front-line employees with an in-person customer service solution.
Employee Service: Streamline human resources and IT support to keep your employees satisfied and reduce operating costs.
Save more with a unified AI platform!
Service Operations:.
Increase operational efficiencies with AI-based data and information integrated
into your CRM.
Customer Service AI: Improve customer satisfaction and operational efficiency with integrated Einstein for Service.
and operational efficiency with integrated Einstein for Service.
Einstein Platform: Create AI-based apps with secure data and new experiences in your CRM.
Data Cloud: Unifies real-time data to create a dynamic view of each customer and asset.
Customer 360: Tailors experiences to the needs of each customer by connecting customer service with other areas.
CRM Analytics: Make faster decisions with intelligent recommendations and actionable data.
Integration: Connect data from any system and integrate apps instantly.
